Terms of Service

1. Platform Description

Lexo ("Platform") is operated by Lexo Legal Technologies Pvt. Ltd. and acts solely as an intermediary connecting clients ("Users") with independent legal professionals ("Lawyers"). Lexo is not a law firm and does not provide legal advice. All legal opinions and counsel are provided by independent Lawyers who are solely responsible for the advice they give.

2. Eligibility

You must be at least 18 years old and a resident of India to use this Platform. Lawyers must hold a valid Bar Council of India registration.

3. User Accounts

You agree to provide accurate information during registration. You are responsible for maintaining the confidentiality of your account credentials. We may suspend or terminate accounts for violations of these terms.

4. Consultations

Consultations occur via chat, audio, or video through the Platform. The Platform records session metadata (start time, duration, mode, billing) but does not record the content of consultations unless both parties explicitly consent.

5. Payments

All payments are processed through Razorpay. Payments are held in escrow and released to the Lawyer after the session completes and the dispute window (24 hours) passes. All amounts are in Indian Rupees (₹). Prices are in paise internally and displayed in rupees to users.

6. Cancellation & Refunds

• Cancellation more than 24 hours before scheduled session: 100% refund
• Cancellation 2–24 hours before: 50% refund
• Cancellation less than 2 hours before or no-show: No refund
• Lawyer cancellation or no-show: 100% refund to client

Refunds are credited to your Lexo wallet. See our Refund Policy for details.

7. Dispute Resolution

Users may raise disputes within 24 hours of session completion. Disputes freeze the escrow. Our team reviews disputes and may issue full or partial refunds. Decisions are final and are logged in our audit trail.

8. Limitation of Liability

Lexo is not liable for the quality, accuracy, or outcome of legal advice provided by Lawyers on the Platform. Our total liability is limited to the fees paid for the specific consultation in question.

9. Privacy

Your use of the Platform is governed by our Privacy Policy. We comply with the Digital Personal Data Protection Act, 2023.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

11. Contact

For questions about these terms, email us at legal@lexo.in.